Frequently Asked Questions
Everything you need to know about our handcrafted Australian-made UGG boots.
Are your boots genuinely made in Australia?
Yes, every pair of UGG Since 1974 boots is handcrafted from start to finish at our workshop in Gold Coast, Australia, using premium Australian sheepskin.
How do I determine the correct size for my UGG boots?
Our boots should feel snug but not uncomfortable at first. The sheepskin will mold to your feet over time. We recommend checking our detailed size guide to find your perfect fit based on foot length.
Do you offer international shipping?
We ship our authentic Australian-made boots worldwide. Shipping costs and delivery times vary by destination and are calculated at the checkout.
How should I clean and maintain my boots?
To preserve the quality of your boots, we recommend using a specialized sheepskin water and stain repellent before your first wear. For cleaning, use a damp cloth with sheepskin shampoo and avoid direct heat sources.
What is your return policy?
We accept returns on unworn, standard-sized items within 30 days of purchase. Please note that custom-made or personalized boots are final sale and cannot be returned.
How long does it take for my order to be handcrafted?
As we hand-make our products to order, please allow 3 to 7 business days for production before your items are dispatched for shipping.